At Herzig Eye Institute we value your trust in us. We strive to provide outstanding and compassionate care and quality service.  Our goal is 100% patient satisfaction. We continually gather feedback and look for ways to enhance the patient experience and the care we deliver. We would appreciate you taking a few moments to fill out this survey and provide feedback on your recent appointment. Information collected will remain confidential and anonymous.

Your Feedback Matters To Us

We would like to ensure every experience is a positive one. If we have not met your expectations, we would like to hear from you so that we can understand how to improve our service. If you or a family member have a concern, this should be raised directly with the staff caring for you. Our staff may need to escalate your feedback to their supervisor for further intervention or support.

In the event you wish to share written feedback or make a formal complaint, you can email us at info@herzig-eye.com. If you prefer to write to us directly, you can send a letter to either:

Centre Manager, Toronto

150 Bloor St W Suite #210, Toronto, ON, M5S 2X9

Centre Manager, Ottawa

1730 St. Laurent Blvd Suite #600, Ottawa, ON, K1G 5L1

All complaints are investigated thoroughly. During the investigation, our Centre Manager will speak with you about your complaint or offer to meet to resolve your complaint. If a relative or friend wishes to raise a concern on your behalf, we will require written consent from you before we can discuss information related to your care. This is to ensure your confidentiality is protected.

  • Once your complaint is received, you will receive a written acknowledgment.
  • The Centre Manager will carry out an objective and impartial review of the complaint and will respond in writing once they complete their investigation.
  • A face-to-face meeting will be offered to discuss your complaint.
  • If you remain concerned or you are dissatisfied with our response to your complaint, it will be escalated to senior management. 
  • A written response will be provided to you within 10 working days of receipt. 

Thank you for giving us the opportunity to meet and exceed your expectations.